Return & Refund Policy
At PetRoots, we care about the health and safety of your pets. For this reason, we follow strict quality control measures to ensure that all products reach you in perfect condition.
Return & Refund Policy
We do not accept returns on any products once they are sold.
Refunds are not provided under any circumstances.
This policy is in place to maintain product hygiene, safety, and quality standards, especially for pet food items.
Exchange Policy
We offer product exchange within 5 days of delivery only in the following cases:
You received the wrong product.
The product is damaged or defective upon delivery.
The product is expired or near expiry at the time of delivery.
Exchange Conditions:
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order number, invoice) is required.
Photos or videos showing the issue must be provided to our customer support team.
Exchange Process:
Contact our customer support within 5 days of receiving your order.
Provide your order details and images/videos of the product issue.
Once approved, we will arrange an exchange for the same product or an alternative of equal value (if the same product is unavailable).
Note: Exchanges will not be accepted for:
Products damaged due to mishandling after delivery.
Products that have been opened, used, or tampered with.
Situations where customers change their mind after purchase.